iCallify: Intelligent Call Center Software

Customer engagement is one of the important metrics in any business. If your customers are happy and engaged with your business, they are more likely to be loyal even if you charge them higher than your competitors. There are multiple ways to measure and increase customer engagement.   An inbound call center solution   can be a great investment that can help inbound call centers increase customer engagement. What is an inbound call center? When a certain call center focuses on attending incoming calls to provide the required customer support to give necessary responses to callers, it is called an inbound call center. It does not mean that an inbound call center never makes an outbound call or that an inbound contact center solution does not have auto dialers or outbound calling features. It is just that, it focuses more on attending to inbound calls. The  inbound call centers  are so important that businesses are either setting up an in-house customer care center using the best inbound