Defining the Use of Click2call in Call Centers
Call centers are modernizing operations with the best software and tools. Call center solutions are definitely the topmost software used in this industry, but there are several other tools used in this business. The click to call software is one of the most advanced tools used in this industry. Many call centers miss out on the strength and benefits of this powerful tool because they are unaware of its real use cases. This article shares how you can get benefited by using this software in your call center. What is a click to call solution? Click-to-call can be a feature integrated within any solution such as a call center solution, CRM system, etc. Alternatively, it can be a button added to your landing page or website. In both cases, the call center dialer solution with a widget is integrated into the software. This lets agents generate a call and have a conversation with a customer or sales lead with a single click. It also helps customers to connect with the support team w