iCallify: Intelligent Call Center Software

Telesales campaigns are necessary to generate leads and it is one of the effective cold sales techniques practiced for years. Traditionally, traditional telephones were used to run telesales campaigns, but now, the best call center solutions are used for this job.   Earlier, people used to take or reject these calls without taking rude steps, but now, there are several consequences that brands must face. A call center number can be blacklisted, flagged, and even reported for spam. To keep these telesales campaigns effective, it is necessary to avoid getting blacklisted.   Here are the top tips to avoid getting blacklisted.   1. Avoid robocalls: -   In simple language, robocalls are automated, system generated calls that play a pre-recorded voice message to the recipient. In many countries, robocalls are restricted by law. Even if it is not restricted in your country, it is likely that customers will report and blacklist your number for sending robocalls .  ...

CRM (Customer Relationship Management) solutions are becoming necessary in call centers and similar businesses. Call centers usually use the best call center software . But, as customer demand and requirements are increasing day by day, it is not enough to use just a call center solution . Using a CRM system is inevitable. Using two standalone software solutions often cause some challenges and limitations, which hamper the productivity and growth of the business. Thus, it is necessary to have CRM as one of the features integrated into the call center software . There are two options to achieve this:   CRM-integrated call center solution   Call center CRM integration   Both options are amazing and there are several advantages to using them. But, it is necessary to know about the important features that make these solutions so popular and useful. Let’s consider a call center solution that has an integrated CRM system into it. Let’s explore the top features that this syst...