Preventing Blacklisting in Outbound Telesales: A Comprehensive Guide to Avoiding Negative Consequences

Telesales campaigns are necessary to generate leads and it is one of the effective cold sales techniques practiced for years. Traditionally, traditional telephones were used to run telesales campaigns, but now, the best call center solutions are used for this job. 

Earlier, people used to take or reject these calls without taking rude steps, but now, there are several consequences that brands must face. A call center number can be blacklisted, flagged, and even reported for spam. To keep these telesales campaigns effective, it is necessary to avoid getting blacklisted. 

Here are the top tips to avoid getting blacklisted. 


1. Avoid robocalls: - 


In simple language, robocalls are automated, system generated calls that play a pre-recorded voice message to the recipient. In many countries, robocalls are restricted by law. Even if it is not restricted in your country, it is likely that customers will report and blacklist your number for sending robocalls. 

Even if contact center solutions support robocall campaigns with features like a voice broadcasting system, it is necessary to be cautious while you use robocalling. A call center can use this feature based on the campaign nature, but for telesales, it is necessary to avoid robocalls. Rather a call center can use an auto dialing system to reduce time and increase efficiency. It will add a human touch to your telesales campaigns and reduce your chances of getting blacklisted. 


2. Respect preferences: - 


Different customers have different preferences, and it is necessary to respect them to stop getting flagged and blacklisted. In some countries, even the government has made these things quite obvious for telesales companies. For example, FTC defines that hours between 9 PM to 8 AM are restricted for calling. Telesales companies must follow these types of rules and preferences. Using call center solutions to set these rules can be a great move. You can use the service from a company that offers contact center solutions to define these rules. For example, the auto dialing system can make outbound calls based on the time condition. 


3. Personalize your pitch: - 


In today’s world, there would be hardly anyone interested in getting sold. However, people are interested in buying personalized items. Telesales companies can define their sales campaigns around this behavior of customers. Instead of using a voice broadcasting system to play the same sales message or instead of using the same call script for all customers, personalize the sales script. 


Concluding notes: - 


Technology is here to help telesales companies capture more leads and benefits and not get blocked and blacklisted. However, it is necessary to learn, define, and follow best practices to win more customers. The ultimate goal of any telesales company is to ensure that it does not get blacklisted and makes more sales. This is possible with the help of technology and the right strategy. 

iCallify offers one of the best call center solutions that have amazing features to support telesales campaigns of businesses. Follow the best practices mentioned in this article and use this software to save your business from ending up on a list of blacklisted numbers. 

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