iCallify: Intelligent Call Center Software

Top Reasons to Use iCallify: Call Center Software iCallify  has become one of the most popular and reputed call center solutions in the 21 st  century for multiple reasons. If you are still thinking about whether you should use it or not, let me share the top reasons to use iCallify: call center software. 1. It has won various awards and top listings  iCallify is a popular contact center solution not only for its customers but also for various digital and local platforms that have recognized it as one of the top call center solutions in 2021 and 2022. Digital, Call center world, Atma Nirbhar Bharat, etc. are some of the prestigious platforms and award givers that have listed this software in the top listings or given an award. 2. It is an intelligent call center software solution This is the era of intelligence. Even if our phones are smart, then how can anyone use a traditional call center solution? iCallify is regarded as an intelligent call center software solution . It has an arr

Gone are the days when a single call center solution was used by businesses to run all types of campaigns. But, now theme based and goal based contact center solutions are available in the market. To manage customer care campaigns, customer care software, and to run sales campaigns, a sales dialer Software is available to run sales related campaigns. What is a sales dialer system? As the name suggests, it is a call center dialer solution that is used to run sales related campaigns. This software will have different features that can help in handling sales queries and calls. It will also have different calling modes to handle both inbound and outbound sales leads. Some of the common features of this software are as below: Auto dialer Predictive dialer Preview dialer Power dialer Progressive dialer Survey Voice broadcasting Call scheduling  Reports And more What are the major advantages of using a sales dialer solution ? There are several benefits of using this type of call center

Customer engagement is one of the important metrics in any business. If your customers are happy and engaged with your business, they are more likely to be loyal even if you charge them higher than your competitors. There are multiple ways to measure and increase customer engagement.   An inbound call center solution   can be a great investment that can help inbound call centers increase customer engagement. What is an inbound call center? When a certain call center focuses on attending incoming calls to provide the required customer support to give necessary responses to callers, it is called an inbound call center. It does not mean that an inbound call center never makes an outbound call or that an inbound contact center solution does not have auto dialers or outbound calling features. It is just that, it focuses more on attending to inbound calls. The inbound call centers are so important that businesses are either setting up an in-house customer care center using the best inbound c