iCallify: Intelligent Call Center Software

Automation in operations is required in all diversified industry verticals, whether it is manufacturing, automotive, healthcare, hospitality, or any other industry. Customer care is one of the segments in which automation is needed at higher velocity. This is the reason the best call center software includes automation using different technologies. An a utomatic call distribution system is one of the modes of automation incorporated into customer care software.   Different call center solutions will require different types of automated call distributors (ACDs). Some of them are a must have and some of them are a pleasure to have. To help you understand the automatic call distribution software and major ACD rules, I have compiled this article for you.   Top types of automatic call distribution rules:   The ACD rules might be available in the best call center software or in an independent solution offered by the ACD solution provider.    1. Skill based r...

iCallify has announced its participation in the Europe's Leading Call & Contact Centre Expo. The company will exhibit from booth number CC - M60 from 22nd Nov to 23rd Nov in London. Intelligent Call Center Software , more popularly known as iCallify, has announced to participate in one of the Europe's Leading tradeshows and events in the world and the top expo in Europe, Call & Contact Centre Expo 2022. The company has announced that it will participate in this expo as one of the ICT exhibitors from booth CC - M60. The spokesperson of the company announced its participation and expo details, which are as below Booth number: CC – M60  Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL  Date: 22 & 23 Nov 2022  Time: 9:30 AM to 5 PM  The iCallify spokesperson stated that they will be attending this two-day event and will rely on personal discussion invitations to propose new synergies with booth visitors and other expo participants. ...

Call centers are modernizing operations with the best software and tools. Call center solutions are definitely the topmost software used in this industry, but there are several other tools used in this business. The click to call software is one of the most advanced tools used in this industry.   Many call centers miss out on the strength and benefits of this powerful tool because they are unaware of its real use cases. This article shares how you can get benefited by using this software in your call center.   What is a click to call solution?   Click-to-call can be a feature integrated within any solution such as a call center solution , CRM system, etc. Alternatively, it can be a button added to your landing page or website. In both cases, the call center dialer solution with a widget is integrated into the software. This lets agents generate a call and have a conversation with a customer or sales lead with a single click. It also helps customers to connect with the...