Major and Must Have Features in a Call Broadcasting Solution

A voice broadcast system has been empowering businesses belonging to several industry verticals for many years. There are so many applications and utilities of this software. For decades, it has automated a mechanic way of sending a predefined message to a massive audience without increasing the cost of the campaign.

As the demand for this software has increased, VoIP development companies have invented new features to make the lives of marketers and customer relationship officers better that use this software. Call broadcasting software in 2022 and upcoming years will keep evolving with the intervention of technologies like 5G. However, all features available in this software are not necessary to use for all businesses. Often, businesses end up paying more for the software to get features, which are never used by the businesses. 

To help you choose the right voice broadcast system with just the right features, this article shares the top features that are necessary to have in your system. 


Major and must have features in the call broadcasting solution: 


1. GUI based user panel 


A majority of VoIP solutions are designed for day to day use and the best voice broadcasting software must meet this requirement. It should be easy to use and needs zero technical background or knowledge. Whether you receive a software app or a web based voice broadcasting solution, you should not receive a graphical user interface. 


2. Campaign setup 


This is a common feature that you will get in any call broadcasting software. Still, it is necessary to put it on this list, so you don’t forget to check whether you have it or not. It should let you set up the following to successfully set up a voice broadcasting campaign: 

  • Name of the campaign 
  • Voice prompt 
  • Contact list 

An advanced voice broadcasting solution can have more features than this in the campaign setup, but these are the minimum and must have features in your software. 


3. Campaign scheduling 


Another vital and advanced feature of this software is the scheduling option. Marketers often work in different time zone based countries than where their target audience lives. In this case, it is necessary to schedule the campaign, and then just stay awake till midnight to run the campaign. 


4. Two way campaign 


The best voice broadcasting software needs to have this feature and this is an advanced feature, which may cost extra. However, it is worth an investment. This feature lets you collect the response from the customer. It means you can ask a customer to leave feedback or choose an option at the end of the voice message. This can increase the applications of a voice broadcasting campaign. 


5. Reports 


This is a fundamental feature and has to be there in your call broadcasting solution. It must show detailed data about your campaigns, so the next campaigns can be scheduled accordingly. 


Concluding notes 


In conclusion, call broadcasting software must have all the major features mentioned in this article. If it has additional features, that is definitely the bonus, but these are the must have ones. If you are looking for a reliable web based voice broadcasting solution. Visit for more details.

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