Top Call Center Software for Insurance Companies

 The call center industry is booming because of its widespread use. This has increased the available options for call center solutions for each industry. For all industry verticals, there are hundreds of options for a reliable call center software platform available in the market, which makes it difficult to choose one for a business. To help insurance agencies to choose the top call center software for insurance companies, I have identified the top 7 solutions. 

1. Ameyo Contact Center 


It is one of the popular names when we talk about call center solutions for insurance agencies. Along with standard communication and call center features, it has some exclusive features to support the business model of insurance agencies such as a knowledge management module, CRM integration, etc. 

It supports APIs and API integration. The starting price of the software is available on request. 


2. Zoho Desk 


It is another popular name in the industry of call center solutions. It has specific features for insurance companies like case management, customer care for insurance holders, CRM integration, etc. 

It provides a mobile app. Moreover, it also supports APIs. It bills clients on a monthly or yearly payment model. It provides a free trial of the platform. 


3. iCallify: intelligent call center solution 


It is renowned as an intelligent call center solution for insurance agencies. It provides a wide array of conventional and futuristic features to empower insurance companies and their different departments. From CRM integration to unified communication, case management, contact management, and multiple other functionalities are available for the users. Additionally, the company provides customization to deliver personalized solutions for insurance companies. 

It also provides support for APIs and API integration. The pricing is one time license cost, plus, one can also pay on a monthly or annual basis and is available on request. The company further offers a free trial, plus, a lifetime free edition of the top call center software for insurance companies.

 

4. Freshdesk Contact Center 


This software also has exclusive features like customized call routing strategies, IVR, dial groups, etc. It was formerly known as Freshcaller solution. 

It has monthly and yearly payment models and pricing available on request. This software also provides access to a free trial of the solution. 


5. AVOXI 


This is another call center solution for insurance companies. It is popular for its specific features like role based access of features, integration of a CRM, performance management, multiple user login options, etc. 

It also provides a free trial and API support. The cost per agent per month of this software starts at 1439 INR. 


6. Servetel 


It is one more popular call center software solution with custom features for insurance companies. It claims to offer excellent features to insurance companies like CRM integration, personalized call routing, and more. 

It supports APIs and also provides a mobile app to support remote working models for insurance agents. It also has a free trial to offer and the cost per agent is available on request.

 

7. CloudTalk 


It is another call center solution for insurance agencies, which can be used by different insurance companies. It provides access to the features like call routing, auto dialers, IVR, etc. to support the operations of insurance companies. 

It also supports APIs, but there is no provision for a free trial. It charges 1800 INR per user per month.

 

8. Knowlarity

 

This solution is tailored for insurance agencies like other contact center solutions mentioned in this list. It is a cloud based call center solution. It also has customized features like CRM integration, role based access to the software, support for multiple user based login, etc. 

This software supports APIs and mobile apps for insurance companies to access features of call center dialer solutions. Moreover, it provides a free trial of the platform. The monthly cost per agent for this software for insurance companies is 16,800 INR. 


9. MyOperator 


It is a call center management system availed for insurance agencies. This software can be installed on MacOS and Windows systems. It can also be used via a web app. It has all the conventional features required by an insurance company to handle insurance related sales and customer care calls. 

This software supports APIs. It also has a free trial to offer. Moreover, it has an Android mobile app. The starting cost of the platform per agent per month is 2499 INR. 


10. Salesforce 


It is another cloud based call center solution with custom features for insurance companies. It is also available for Windows and MacOS systems, as well as, via a web app. It has customized features to benefit insurance companies. 

It supports mobile apps for Android and iOS users. It also supports API and provides a free trial. The starting cost per agent per month to use this call center solution for insurance companies is 1800 INR. 

This is the list of top call center software for insurance companies that can provide custom features to enhance communication and customer care standards. 

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