Benefits of Using iCallify: Omni Channel Contact Center Software

 To pay the required attention to clients, businesses now set up an in-house call center using the best call center software instead of outsourcing these jobs to a third party customer care center. And why not? A business would have a better understanding of its products and customers and thus, it can provide way better customer experience than any other customer care center even if it is the best in the town. Moreover, call center technology has become more affordable these days because of providers and solutions like iCallify. omni channel contact center software has amplified customer care and several other jobs of businesses to benefit overall business growth. 

What is iCallify? 


It is an omni channel call center solution that is built by the best VoIP development company. This software for call centers is built using cutting edge technologies, customer centric features, and intelligent algorithms, which make this solution stand out from other call center solutions. This software has an array of features that can benefit any size of business in any industry vertical. It also supports unified communication channel integration and several other add-ons and modules to enhance the functionality of the software. 


Along with being an omnichannel solution, it is also a multi tenant system. Moreover, it has a call center billing solution to empower businesses that want to generate revenue by using this software. 

What are the major benefits of using iCallify, omni channel contact center software? 

There are several advantages of using this omni channel contact center solution. Let’s explore the top 7 advantages of this software. 


1. Improve customer experience

 

iCallify is regarded as a popular customer care software. It has amazing features that can manage inbound calls from customers. It attends to all customer calls and greets them with a warm welcome message. It also provides instant resolutions to frequently asked questions to improve customer experience with first contact resolution. Moreover, it has reliable call routing strategies that ensure that customers are connected with the right agents, so their queries can be resolved efficiently. As it is an omni channel call center software solution, it gives liberty to customers to attend calls from their preferred communication channel. It maps all conversations within the software, so agents can personalize responses and impress customers.

 

2. Increase lead generation and sales 


iCallify, call center software is also renowned as the top outbound call center solution, which has an integrated auto dialing system with predictive technology. This can be used to run more targeted sales campaigns. The omnichannel solution helps in enhancing the customer sales journey. Agents can use different communication channels to send greeting messages, send follow-ups, reminders, etc. This helps in increasing sales and revenue. 


3. Boost productivity 


iCallify, an omni channel call center solution automates workflow and optimizes call flow, too. Several calls would be answered automatically by the system, which would reduce tedious jobs that otherwise need to be handled by agents. Agents will also have a complete journey mapping of clients along with an inbuilt CRM system in iCallify, so they can provide personalized answers without stretching the call to find a resolution. Moreover, this software for call centers also has self learning and agent side features, which are developed to empower agents, so they can work more efficiently and productively. 


4. Lower costs 


This best call center software uses SIP technology, which helps in reducing communication costs for businesses even if they handle hundreds of customer calls. Moreover, it is a low maintenance software solution, which makes it a perfect platform for any business. 


5. Easy adaption

 

One of the major advantages of using this omni channel contact center solution for a business is easy to adopt the model. The company has provided easy engagement models, which can be used to buy this software. One can also choose to pay on a monthly basis. This makes this software adaptable even for SMBs and startup companies that are dealing with budget related challenges. 


6. Enhance data privacy 

When a business set up an in-house call center with iCallify, one thing is assured and that is privacy. Businesses will not share any information about their business or customer with third party customer care centers. This keeps data and information confidential. In addition to that, iCallify has several security mechanisms, which further increase data privacy and confidentiality to empower businesses from data loss or data breaches. 

7. Lifetime free edition 


One advantage available with iCallify, which is rarely available, is a lifetime free edition of the software. Anyone can opt for this lifetime free edition and use this software for their business. they do not need to pay a penny and there will not be any payment until a business chooses to upgrade to the higher version. 


Concluding notes 

In a nutshell, iCallify is one of the top call center solutions. Whether you are looking for customer care software or an outbound call center solution, your search ends at iCallify. 

To know more about iCallify, omni channel contact center software, visit  

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