iCallify: Intelligent Call Center Software

  We are thoroughly excited to share that we are going to participate in one of the leading trade shows in India as an exhibitor. We are one of the exhibitors at the 30th Convergence India Expo 2023. The company will exhibit its innovative Call center and sales dialer solutions from  booth D-266  during the expo, which will be conducted in New Delhi, India.    We’re the leading communication solution provider company.  The company has announced participation in upcoming India’s Largest Tech and Infra Expo, which is renowned as  Convergence India Expo 2023 . The spokesperson of the company announced the details of the participation as an exhibitor in this expo.   Booth number:  D – 266    Venue:  Pragati Maidan, New Delhi, India    Date:  27 to 29 March 2023    About iCallify   iCallify is an all-inclusive and feature rich contact center software that offers wide ranging communication solutions. It ...

    Call center providers are inclined towards omnichannel solutions instead of offering conventional call center solutions . An omnichannel call center solution would have conventional or unique features as per the provider. However, an omnichannel solution would have added the offering of supporting all major communication channels to support omnichannel communication. This is the reason this software is referred to as an omnichannel contact center solution.   There are multiple applications for using the omnichannel call center software and one of them is in the customer care area. Many call centers use this software to improve customer experience. This article shares the top reasons why all customer experience centers need an omnichannel solution.     1. Customers are approaching your business across channels:-     Whether you use an omnichannel call center solution or not, your customers are using multiple communication channels due to the a...

Telesales campaigns are necessary to generate leads and it is one of the effective cold sales techniques practiced for years. Traditionally, traditional telephones were used to run telesales campaigns, but now, the best call center solutions are used for this job.   Earlier, people used to take or reject these calls without taking rude steps, but now, there are several consequences that brands must face. A call center number can be blacklisted, flagged, and even reported for spam. To keep these telesales campaigns effective, it is necessary to avoid getting blacklisted.   Here are the top tips to avoid getting blacklisted.   1. Avoid robocalls: -   In simple language, robocalls are automated, system generated calls that play a pre-recorded voice message to the recipient. In many countries, robocalls are restricted by law. Even if it is not restricted in your country, it is likely that customers will report and blacklist your number for sending robocalls .  ...