iCallify: Intelligent Call Center Software

Regardless of the size of your audience and market area, seasonal spikes or occasional spikes in the call center volume are a real thing to deal with. Your team can get overwhelmed by the traffic and start getting low output and efficiency. You can overcome this situation of stress and frustration in your team and customers using the best call center software .   In this article, I have shared the top tips to follow that can help you manage call center spikes using your contact center solution.   1. Predict the spike   Call center solutions provide an array of reports along with real time dashboards that give a clear indication of upcoming scenarios, including the spike in call traffic. Most businesses use these reports just to measure KPIs, but these reports and real time data give very crucial information of data that can indicate the future. Use this information to predict the upcoming spikes in traffic to manage it well.  2. Use an omnichannel ...

One to one communication has never been this much accessible and imperative as it is now. It is possible to connect with any business via diverse options of communication channels. Moreover, digital platforms provide a tool to share experiences and question a brand or business about the negative experience a customer might have. On the other hand, businesses can put their point of view on digital platforms while delivering customer services if they actively use these platforms. An omni channel contact center software can help in setting up a more reliable customer care center and improve customer experience.  What is an omni channel customer care center?   A call center or customer care center that receives and responds to customer concerns across all popular communication channels is called an omni channel customer care center.  The traditional way to do this is by manually monitoring and using all communication channels and whenever there is a message or c...

One to one communication has never been this much accessible and imperative as it is now. It is possible to connect with any business via diverse options of communication channels. Moreover, digital platforms provide a tool to share experiences and question a brand or business about the negative experience a customer might have. On the other hand, businesses can put their point of view on digital platforms while delivering customer services if they actively use these platforms. An omni channel contact center software can help in setting up a more reliable customer care center and improve customer experience.  What is an omni channel customer care center?   A call center or customer care center that receives and responds to customer concerns across all popular communication channels is called an omni channel customer care center.  The traditional way to do this is by manually monitoring and using all communication channels and whenever there is a message or c...

The insurance industry has been one of the most competitive industries and with increasing threats and risks to life and health; people have started opting for more and more insurance products. This has attracted more agencies to be part of this growing business market. To beat the competition, along with the best insurance product portfolio, an insurance agency also needs to have a well defined customer care channel. The call center software for insurance companies can be a perfect solution to set up a reliable customer care center and improve customer satisfaction and retention.  Usually, the best call center software covers major features that can be used in any industry to improve customer care. However, the industry specific solutions get developed by keeping the niche requirements of customers of that specific industry in mind. Therefore, a call center solution for the insurance industry would be much better than a generic contact center solution.   Sometime...

  To pay the required attention to clients, businesses now set up an in-house call center using the best call center software instead of outsourcing these jobs to a third party customer care center. And why not? A business would have a better understanding of its products and customers and thus, it can provide way better customer experience than any other customer care center even if it is the best in the town. Moreover, call center technology has become more affordable these days because of providers and solutions like iCallify. omni channel contact center software has amplified customer care and several other jobs of businesses to benefit overall business growth.   What is iCallify?   It is an omni channel call center solution that is built by the best VoIP development company. This software for call centers is built using cutting edge technologies, customer centric features, and intelligent algorithms, which make this solution stand out from other call center ...