iCallify: Intelligent Call Center Software

The insurance industry has been one of the most competitive industries and with increasing threats and risks to life and health; people have started opting for more and more insurance products. This has attracted more agencies to be part of this growing business market. To beat the competition, along with the best insurance product portfolio, an insurance agency also needs to have a well defined customer care channel. The call center software for insurance companies can be a perfect solution to set up a reliable customer care center and improve customer satisfaction and retention.  Usually, the best call center software covers major features that can be used in any industry to improve customer care. However, the industry specific solutions get developed by keeping the niche requirements of customers of that specific industry in mind. Therefore, a call center solution for the insurance industry would be much better than a generic contact center solution.   Sometime...

  To pay the required attention to clients, businesses now set up an in-house call center using the best call center software instead of outsourcing these jobs to a third party customer care center. And why not? A business would have a better understanding of its products and customers and thus, it can provide way better customer experience than any other customer care center even if it is the best in the town. Moreover, call center technology has become more affordable these days because of providers and solutions like iCallify. omni channel contact center software has amplified customer care and several other jobs of businesses to benefit overall business growth.   What is iCallify?   It is an omni channel call center solution that is built by the best VoIP development company. This software for call centers is built using cutting edge technologies, customer centric features, and intelligent algorithms, which make this solution stand out from other call center ...

  The call center industry is booming because of its widespread use. This has increased the available options for call center solutions for each industry. For all industry verticals, there are hundreds of options for a reliable call center software platform available in the market, which makes it difficult to choose one for a business. To help insurance agencies to choose the top call center software for insurance companies , I have identified the top 7 solutions.   1. Ameyo Contact Center   It is one of the popular names when we talk about call center solutions for insurance agencies. Along with standard communication and call center features, it has some exclusive features to support the business model of insurance agencies such as a knowledge management module, CRM integration, etc.   It supports APIs and API integration. The starting price of the software is available on request.   2. Zoho Desk   It is another popular name in the industry of call...